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Caroljj53
Participating Frequently
April 11, 2023
Answered

PSE 23 no longer opens after upgrading to Monterey 12.6.4

  • April 11, 2023
  • 1 reply
  • 148 views

I bought PSE 23 a couple of months ago. I only use this to process images. Suddenly, today, after the upgrade to Monterey 12.6.4, it no longer opens. 
Bad timing as I need to process an image to print.

I cleared my Cache thinking that might be it then thought it must be the upgrade.

 

Any ideas on what I can do? I got ON1 early last year and I do not like it. 

Thanks

This topic has been closed for replies.
Correct answer Greg_S.

Try uninstalling and reinstalling the program.  Otherwise, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

1 reply

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
April 11, 2023

Try uninstalling and reinstalling the program.  Otherwise, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

C
Caroljj53Author
Participating Frequently
April 11, 2023

Ah I should have thought of that. Thank you!

I uninstalled it, reinstalled it and it now opens and is working.

 

Cheers

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