Skip to main content
doodle76
doodle76
Participating Frequently
November 18, 2016
Question

PSE 5.0 no png support

  • November 18, 2016
  • 2 replies
  • 2378 views

I've just installed Photoshop Elements 5.0 on a new laptop and have registered as well. Unfortunately there is the error message "could not locate remote server...". Also I can't open png-files anymore and I can't save files as png. Other file types like jpeg, tiff, pdf and so on. I really need to work with pngs though. Can anyone tell me how to fix this problem? (The programme worked fine on my previous laptop where I also used windows 10 just like now.) Sorry for the rough English!

    This topic has been closed for replies.

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    November 19, 2016

    You should install the 5.0.2 update as well

    Adobe - Photoshop Elements : For Windows : Adobe Photoshop Elements 5.0.2 update

    If you need the german or french version of the 5.0.2 update

    Adobe - Photoshop Elements : For Windows

    doodle76
    doodle76Author
    Participating Frequently
    November 21, 2016

    Dear R_Kelly, thank you very much for your answer. The problem is, that .png files are not listed in the drop down menue when I want to save as .png (saving and opening other formats like jpeg is no problem). When I click on a png-file and want to open it with photoshop elements 5 There is the error message that png files are not supported and can't be opened. When I open photoshop elements and click open files pngs are not shown. However I'm going to download the update you've suggested and maybe that'll help. Thanks again.

    mytaxsite
    mytaxsite
    Inspiring
    November 21, 2016

    Probably, png wasn't supported when version 5 was released. 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 18, 2016
    doodle76 wrote:
    I've just installed Photoshop Elements 5.0 on a new laptop and have registered as well. Unfortunately there is the error message "could not locate remote server...".

    Ignore that message.

    doodle76 wrote:
     I can't save files as png. Other file types like jpeg, tiff, pdf and so on. I really need to work with pngs though. Can anyone tell me how to fix this problem?

    Are you clicking the drop down box?

    doodle76
    doodle76Author
    Participating Frequently
    November 21, 2016

    Dear Peru Bob, thank you very much for your answer. The problem is, that .png files are not listed in the drop down menue when I want to save as .png (saving and opening other formats like jpeg is no problem). When I click on a png-file and want to open it with photoshop elements 5 There is the error message that png files are not supported and can't be opened. When I open photoshop elements and click open files pngs are not shown.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices