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paulr49
Participant
February 28, 2018
Question

PSE 8 - Unable to enter serial number

  • February 28, 2018
  • 1 reply
  • 512 views

I actually use PSE12 most of the time, but I have 2 copies of PSE8: one I used (and uninstalled when I bought PSE12) and one which came free with a Canon scanner, which has never been installed. I have the serial numbers for both of them. I have just tried to install a copy on my laptop and the program keeps telling me I have not entered the serial number. I have entered it both with and without dashes between the groups of numbers. I have tried both copies. I can't even install the trial version. The message I get states that either the region or serial number is missing!

Any help welcome

Paul

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1 reply

Little_Pale_Face
Little_Pale_Face
Inspiring
February 28, 2018

Hi,

Are you entering the region?

Does your serial numbers begin 1057 - don't quote them here, it's public

Brian

P
paulr49Author
Participant
February 28, 2018

  wrote

Hi,

Are you entering the region?

Does your serial numbers begin 1057 - don't quote them here, it's public

Brian

The region box is greyed out. And yes, they begin 1057

Paul

Little_Pale_Face
Little_Pale_Face
Inspiring
February 28, 2018

hi,

So, if you click into that region box, it doesn't allow you to select a country?

As a matter of interest, why not load PSE 12 onto your laptop?

Brian

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