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Wasp Rider
Wasp Rider
Known Participant
January 22, 2019
Answered

PSE Organizer Hangs

  • January 22, 2019
  • 2 replies
  • 1415 views

I'm currently running PSE 14 on my iMac Mojave 10.14.2. The Organizer is basically unusable for me because it constantly hangs. This was happening in my previous version of the Organizer also and nothing improved at all. I have been reluctant to upgrade because of this. My question is "Have others experienced problems with the PSE 15 Organizer hanging between every function?"

Thanks.

    This topic has been closed for replies.
    Correct answer 99jon

    Well, I thought I followed your instructions. Now I am unable to see any of my photos in the Organizer. It displays my folders, but all the photo areas have a "?" instead of the photo. This may have happened after I had deleted the files and reopened Organizer. I believe it prompted me to convert the catalogue, which I did. So now I don't know how to get it all back.


    Deleting the pref files would not have changed the thumbnails. There should have been no catalog conversion; so you must have done something else.

    Try looking for older catalogs.

    From the Organizer menu go to:

    File >> Manage Catalogs

    Choose a named catalog and click the button “Open”

    Is the Editor working OK?

    2 replies

    ankitd
    Adobe Employee
    ankitd
    Adobe Employee
    January 22, 2019

    Hi,

    Please answer the following questions about the issue so that we can understand it better.

    1. Can you specify the workflow/actions during which you experience performance issues?

    2. You have mentioned that you are facing issues on 10.14. If you have upgraded from 10.13 to 10.14, was the product working fine before the upgrade?

    3. The number of media in your catalog.

    Thanks!

    99jon
    99jon
    Legend
    January 22, 2019

    Try trashing the prefs which is often necessary after updating Mac OS.

    Quit Elements

    Launch Finder and go to your Username >>Library >> Preferences

    Send the following files/folders to the trash:

    Adobe Photoshop Elements 14 Paths

    Adobe Photoshop Elements 14 Settings

    com.adobe.PhotoshopElements.plist

    The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

    After deleting the above, reboot by clicking the apple logo (top-left) and choosing restart.

    Then check the control list

    Click System Preferences in the dock and open Security & Privacy

    Choose the Privacy tab and then choose Accessibility

    Click the lock to unlock (you may be prompted for your Apple system login password)

    Then put a checkmark next to the PSE14 Organizer

    If not listed you can add the app by navigating to:

    Applications >> Adobe Elements 14 Organizer.app

    Re-lock and try launching the Organizer again.

    Wasp Rider
    Wasp RiderAuthor
    Known Participant
    January 22, 2019

    Thank you, Jon. I appreciate your help. I have deleted some of the files you indicated needed to be removed. Can you tell me about these remaining ones? Do they also need to be trashed?

    Thanks again.

    99jon
    99jon
    Legend
    January 23, 2019

    Only the three files/folders in Preferences.

    Then check the control list.

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