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Participant
April 18, 2018
Answered

PSE won’t let me enter my cereal number?

  • April 18, 2018
  • 1 reply
  • 231 views

I have PSE 7 and I downloaded it on my new computer, but it says my cereal number is too short, so it won’t let me use it. Anyone know how to fix this so I can actually use Photoshop on my new computer without having to buy the program again?

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    Correct answer John Waller

    Your serial number should be 24 digits.

    If you got it from the Help > About screen in the software, that version is deliberately 4 digits too short.

    Log in to your Adobe account and see if the full 24 digit version is there.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    April 18, 2018

    Your serial number should be 24 digits.

    If you got it from the Help > About screen in the software, that version is deliberately 4 digits too short.

    Log in to your Adobe account and see if the full 24 digit version is there.