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J
john-ffm
Participant
October 2, 2017
Answered

PSE12 Issue: Clicking the Text tool causes an error

  • October 2, 2017
  • 2 replies
  • 706 views

Hello Community,

just recently Photoshop Elements 12 causes an error when clicking the text tool.

The error and possible solutions can be found here:

Error message when using the Text tool

Even though this article refers to PSE 14, not 12, I tried all of the solutions.

MY PROBLEM: Solutions 1, 2 and 4 did not work out. Solution 3: "Delete the font cache (Photoshop Elements)" is missing the information as to where the "CT Font Cache" Folder can be found for PSE12 (TWELVE!), Windows 10. For all I've searched for, there seems to be no CT Font Cache Folder at all. Where is the font cache for PSE12, Windows 10?

I'd be delighted if someone here can help me.

Best regards,

John

    This topic has been closed for replies.
    Correct answer Anwesha Dev Chaudhary

    Try looking at the location:

    C:\Users\[user_name]\AppData\Local\Adobe\TypeSupport\PSE<version no>

    and rename the files present there.

    AppData folder is hidden by default.

    You can turn on viewing of hidden files and folder or simply type the complete location C:\Users\[user_name]\AppData\Local\Adobe\  on Windows explorer search.

    Thanks,

    Anwesha

    2 replies

    J
    john-ffmAuthor
    Participant
    October 4, 2017

    Thanks, Anwesha! Now PSE12 works fine again!

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity ManagerCorrect answer
    Community Manager
    October 4, 2017

    Try looking at the location:

    C:\Users\[user_name]\AppData\Local\Adobe\TypeSupport\PSE<version no>

    and rename the files present there.

    AppData folder is hidden by default.

    You can turn on viewing of hidden files and folder or simply type the complete location C:\Users\[user_name]\AppData\Local\Adobe\  on Windows explorer search.

    Thanks,

    Anwesha

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