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mikej49562923
Participant
March 5, 2017
Question

PSE14

  • March 5, 2017
  • 2 replies
  • 684 views

Hi

Can anyone help please?

I have a Dell Inspiron 5000 series computer (all updated) with Windows 10 and have recently bought Adobe Photoshop Elements 14. All going smoothly and to plan until I came to printing!

In 'Organizer' I right click on a picture and from the dropdown box select print. No print dialog box appears and I get the following statement: 'Elements 14 Organizer has stopped working. A problem caused the programme to stop working correctly. Windows will close the program and notify you if a solution is available. Needless to say Windows has not notified me!

Also, I right click on a picture, go to create, then photo print and try contact sheet and also picture package; both of these repeat the statement above. I've tried a new catalog file but with the same result; I've tried 'repair' the catalog but with no result.

The same problem occurs in 'Editor'; I have checked both 'Editor' and 'Organizer' for updates and both show no updates needed.

I can print other documents from my computer so the problem must be with Photoshop!

I am not an IT expert and mostly self-taught!

ANY assistance would be really appreciated!

Many thanks

Mike

    This topic has been closed for replies.

    2 replies

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    March 6, 2017

    Sorry for the inconvenience.

    Can you please attach the Event Viewer logs here for the Organizer crash you are facing?

    Please refer Photoshop Elements Editor Help | How to Find Crash Logs on Windows for getting Event Viewer logs.

    Thanks,

    Anwesha

    M
    mikej49562923Author
    Participant
    March 6, 2017

    Hi Anwesha

    Thanks for replying; here is an Event Viewer log, I think!

    Log Name:      Application

    Source:        Application Error

    Date:          06/03/2017 10:02:47

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      DESKTOP-D6UNO09

    Description:

    Faulting application name: igfxext.exe, version: 6.15.10.4531, time stamp: 0x57ed2039

    Faulting module name: igfxext.exe, version: 6.15.10.4531, time stamp: 0x57ed2039

    Exception code: 0xc0000005

    Fault offset: 0x0000000000009868

    Faulting process id: 0x105c

    Faulting application start time: 0x01d29660cddb39d4

    Faulting application path: C:\WINDOWS\system32\igfxext.exe

    Faulting module path: C:\WINDOWS\system32\igfxext.exe

    Report Id: d5d88a1f-5e78-423d-bcac-1b63c643a122

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2017-03-06T10:02:47.778905600Z" />

        <EventRecordID>14904</EventRecordID>

        <Channel>Application</Channel>

        <Computer>DESKTOP-D6UNO09</Computer>

    Is this what you wanted?

    Thanks

    Mike

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    March 7, 2017

    Hi Mike,

    Thanks for making extra efforts to share Event Viewer logs.

    Unfortunately these logs are of a different process: igfxext.exe

    We need the logs for Photoshop Elements application. In Event Viewer, look for the error that has Photoshop Elements as the faulting application and share those logs with us.

    Let us know if you need any assistance.

    Thanks,
    Anwesha

    hatstead
    hatstead
    Inspiring
    March 5, 2017
    mikej49562923  wrote
    Hi
    Can anyone help please?
    I have a Dell Inspiron 5000 series computer (all updated) with Windows 10 and have recently bought Adobe Photoshop Elements 14. All going smoothly and to plan until I came to printing!

    In 'Organizer' I right click on a picture and from the dropdown box select print. No print dialog box appears and I get the following statement: 'Elements 14 Organizer has stopped working. A problem caused the programme to stop working correctly. Windows will close the program and notify you if a solution is available. Needless to say Windows has not notified me!

    Also, I right click on a picture, go to create, then photo print and try contact sheet and also picture package; both of these repeat the statement above. I've tried a new catalog file but with the same result; I've tried 'repair' the catalog but with no result.

    The same problem occurs in 'Editor'; I have checked both 'Editor' and 'Organizer' for updates and both show no updates needed.

    I can print other documents from my computer so the problem must be with Photoshop!

    I am not an IT expert and mostly self-taught!

    ANY assistance would be really appreciated!

    Many thanks

    Mike

    A. Suggest that you check on the web site of the manufacturer of your printer to be sure that you have the latest driver.

    B. If you still can not print, in Editor go to Edit menu>Preferences>General and reset preferences to default on next launch.

    M
    mikej49562923Author
    Participant
    March 6, 2017

    Hi

    Thanks for the 2 suggestions.

    I have the latest driver for the printer and I've reset the preferences to default. Unfortunately no change!
    Thanks anyway for your help.

    Mike

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