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GCS-BobK
Known Participant
October 30, 2021
Answered

PSE15 Activation limit exceeded with no activated devices

  • October 30, 2021
  • 1 reply
  • 936 views

Moving PSE15 from one device to another, second device will not activate as limit has been exceeded, yet if I look at my account there are 0 activated devices. I have removed PSE15 from the first device so the account is correct, there are no activated devices. So why the error and how do I get it fixed?

Correct answer Peru Bob

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

Only ask to have your activations reset.

1 reply

hatstead
hatstead
Inspiring
October 30, 2021

For activation issues you need to contact Adobe directly.

You can call them: Reach us by phone (adobe.com)

Or you can initiate a chat session: Contact Customer Care (adobe.com)

Explain to the agent that you do not need help with the software, just with activation. If he/she insists that PSEv.15 is no longer supported, be assertive. If you don't get anywhere, call again and hopefully another agent will respond.

G
GCS-BobKAuthor
Known Participant
October 30, 2021

Hi, thanks for quick response, not surprisngly UK contact phone numbers are Mon-Fri only so I'll try then.  Can't see any chat session links on the page you linked to for that.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
October 30, 2021

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

Only ask to have your activations reset.

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