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A
Anonymous
February 10, 2017
Question

PSE15 Broken thumbnails in Organizer

  • February 10, 2017
  • 1 reply
  • 392 views

Hi,

I have just installed PSE15 and opened Organizer. I added Bulkfolders (23000+ at once) and the thumbnails are build. After building some of the  thumbnails changed to broken image. The files are correct and still visible within Explorer.

I tried to correct the thumbnails with F5 and the menu option to renew the thumbnail. This has no effect.

I tried to correct the thumbnails by renaming the thumb.5.cache file. No effect either.

Can someone please help?

Best regards.

    This topic has been closed for replies.

    1 reply

    MichelBParis
    MichelBParis
    Legend
    February 10, 2017

    Which camera was used to take those pictures?

    It happens that some photos from smartphones are considered as 'corrupt' or with non-standard exif data by the Editor.

    If you can open those jpegs from another software (your browser for instance), save them with another name. Would they open in the editor after that?

    Broken thumbnail may be shown for very large file sizes (>30 000 pixels in one side), but you'd get an error message in PSE15.

    A
    Anonymous
    February 10, 2017

    Hello Michel,

    Thank you for your reply. The photos are taken by a Canon IXUS400. All the photos in the same folder. Of the totaal of 29 photos, only 5 have a correct thumbnail. The exif data is the same. When I open a photo by paint and save it with a different name, the tumbnail is created corretly. Strange. The exif data has not been changed by paint. Because this happens on a lot of photos, it is not a workflow to open-and-save them. I cannot open the photos by clicking either.

    Above happens at more folders/photos, not only the example mentioned.

    For your information: I am changing from Picasa to PSE. All these photos were correct in Picasa.

    It looks like PSE has difficulties with the filestructure while Picasa/Explorer/Photoviewer/Paint don't. Strange.

    I hope there is a solution, so I can use PSE for all my photos.

    Best regards.

    MichelBParis
    MichelBParis
    Legend
    February 10, 2017

    JdW2017 wrote:

    For your information: I am changing from Picasa to PSE. All these photos were correct in Picasa.

    It looks like PSE has difficulties with the filestructure while Picasa/Explorer/Photoviewer/Paint don't. Strange.

    With the number of people switching from Picasa to Elements, we should see hundreds of posts about similar problems as yours. That's the first time I see this kind of problems. Yes, there are questions and issues about retrieving some Picasa people recognition metadata and other specific ones, but none like yours in my experience.

    When I open a photo by paint and save it with a different name, the tumbnail is created corretly. Strange. The exif data has not been changed by paint. Because this happens on a lot of photos, it is not a workflow to open-and-save them. I cannot open the photos by clicking either.

    You mean that the thumbnail is created, but nevertheless you can't open the jpeg in the editor? From your first post I was not sure if that was only a thumbnail creation problem or also a problem to open files in the editor.

    I am at a loss what to suggest now, expect perhaps to ensure that such 'problem' files can't be opened in Elements by other users.

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