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GR8BigCheese
GR8BigCheese
Participant
November 5, 2016
Question

PSE15 Cannot Access Internet

  • November 5, 2016
  • 2 replies
  • 259 views

I just installed PSE15 and neither it nor PSE14 can access the Internet except to do updates.  I found a troubleshooting tip but none of the suggestions were any help.  All my other apps have no problems.  I'm running Windows 10 latest update.

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2 replies

GR8BigCheese
GR8BigCheeseAuthor
Participant
November 9, 2016

I found the fix but not the cause.  I reset the Winsock stack and all my problems went away including a couple that didn't seem to have a relationship to networking: couldn't access Backup and Restore and couldn't access settings!

Raushan911
Raushan911
Participant
November 9, 2016

Hi GR8BigCheese,

Are you trying to update PSE15 or PSE14 from Help--> Updates? Could you please let us know the exact workflow you are using? I would suggest that please do a system restart and try the workflow again.

Thanks,

Raushan

GR8BigCheese
GR8BigCheeseAuthor
Participant
November 9, 2016

I bought PSE15 on DVD from Costco.  I have PSE14 and PSE15 now installed.  The workflow:  I open PSE15 organizer and click on the eLive tab.  It says it can not access the Internet.  Same for PSE14.  Some other things in PSE15 also don't work.  It can access the Internet to apply an update to Adobe Raw.

I tried reboot, uninstall and reinstall to no avail.  I have an older secondary computer and the install works fine but my photos and library are on the primary computer.

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