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wc02162016
Participant
March 21, 2020
Question

PSE15 Crash on File Browse Windows

  • March 21, 2020
  • 2 replies
  • 221 views

PSE15 crashes when attempting to to a file browse on Windows.  For example in File->Get Folders and Videos->From Files and Folders... or when attempting to select a new mp3 file for a slide show.  Basically anytime it attempts to use the file picker.

Don

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 22, 2020

Try resetting the preferences file. Immediately after launching the Organizer, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

W
wschurch
Participant
March 22, 2020

No joy there.  Looks like this is just available in the Elements Editor.  I did this there and still had the problem.  I've also uninstalled and re-installed.  No change.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 21, 2020

Does it crash when using both the Organizer and Premiere/Photoshop Elements Editors?

W
wc02162016Author
Participant
March 21, 2020

Greg,

Thanks for getting back.  Looks like its just the Organizer.  The file pickers for Premiere/Photoshop Editors look somewhat different from those in the Organizer.

 

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