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pale_loiterer
pale_loiterer
Known Participant
July 18, 2017
Question

PSE15 Editor Freezing

  • July 18, 2017
  • 1 reply
  • 272 views

I have used PSE15 with the Nik Collection and Windows 10 since PSE15 came out and have had no significant problems until two days ago.

Suddenly, the Editor's Saveas Dialog fails to materialise completely and is largely blank. Buttons have their surrounds but pressing them does nothing. The words "Working on it..." are displayed but nothing happens, however long I wait.

The program is frozen and I can only get out of it by using Windows Task Manager.

I have tried re-installing PSE15 and the Nik Collection. I have also deleted the preferences files  - all to no avail.

If anyone has any ideas, I shall be extremely grateful.

Thanks,

Alan Hodges

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    July 19, 2017

    Hi Alan,

    Apologies for this inconvenience.

    You can see if this solution helps: Editor crashes on using Nik Collection plug-ins

    Thanks,

    Arshla

    pale_loiterer
    pale_loitererAuthor
    Known Participant
    July 20, 2017

    Hello, Arshla,

    Thanks very much for the article you kindly  referred me to. Unfortunately, it only applies to a Nik module that I don't use and doesn't address my problem but it was interesting nevertheless.

    Since my last post, I have done an absolutely clean re-install of both programs and done a scan  by Malwarebytes (just in case). Neither action made any difference. I also installed the ON1 add-on and there was a slight difference in that the dialog box was correctly formed. However, none of the buttons worked so it was no real advance.

    I also used the Windows System Restore module to return the system to its condition before the problem arose but that didn't work either.

    In fact, the problem has got worse today because I can no longer get into the Editor at all. When I try, the screen gives the usual indication that the Editor Workspace is being loaded but nothing further happens until the indication disappears and I am left in Organizer once again.

    I tried yet another re-install (I am beginning to memorise the serial number!) but nothing has changed.

    This sudden, unexpected failure of the product is beginning to affect my work and I am at a loss to know what else to do so, if you do have any ideas, I shall be so glad to hear from you.

    Regards,

    Alan Hodges

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    July 21, 2017

    Hi Alan,

    Sincere apologies for all this inconvenience again.

    Please get in touch with our support team at : Contact Customer Care

    They would be able to assist you quickly on this.

    Thanks,

    Arshla

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