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stefans79091566
Participant
July 18, 2017
Question

PSE15 won't restart

  • July 18, 2017
  • 2 replies
  • 263 views

Hello,

we have tried to install PSE15 on several computers.

All with the same result.

You can install PSE15 and open the Program.

If you close the Program it takes about 5 Minutes to close the “PhotoshopElementsEditor.exe” in the background.

During that period you are not able to reopen the program again.

We meet the hardware requirements and the operating System is windows 8.1 Pro or Windows 10
LTSB.

How can we solve this problem?

Best

Stefan

    This topic has been closed for replies.

    2 replies

    S
    stefans79091566Author
    Participant
    July 18, 2017

    Hi,

    okay. Did it.

    Still the same...

    It takes more or less exactly 5 minutes to close the EXE :-(

    Best

    Stefan

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    July 18, 2017

    Hi Stefan,

    Is this issue happening everytime or only when you are working on a particular workflow?

    Did you try clearing Preferences once? To do so, Keep Ctrl +Alt +Shift keys pressed while launching Editor.

    A dialog will pops up asking to delete settings file.

    Say yes.

    Thanks,

    Anwesha

    S
    stefans79091566Author
    Participant
    July 18, 2017

    Hi,

    Thanks for your Response.

    it happens all the time.

    even without opening a file... just the empty Editor.

    with CTRL +ALT +SHIFT i only get the properties of the shortcut or the .exe (WIN10).

    Best

    Stefan

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    July 18, 2017

    Try this:

    Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK.

    Now, re-launch Editor.

    For more details, see Preference file locations for Photoshop Elements and Premiere Elements

    Thanks,
    Anwesha

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