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Participant
May 8, 2019
Question

PSE18 Catalog Error no repair option

  • May 8, 2019
  • 3 replies
  • 267 views

My backup bombs out usually when trying to backup a file that is not "connected" I have deleted the file and there is no file to connect to. How do I fix that.  When I try to repair catalog I do not have a "repair" option. I can optimize and that works fine.

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    3 replies

    Participant
    May 9, 2019

    It seems deleting the files in question (i never saw that little arrow drop down box). Might fix the issue.   Thanks for that heads up!

    MichelBParis
    Legend
    May 8, 2019

    craigr58215170  wrote

    My backup bombs out usually when trying to backup a file that is not "connected" I have deleted the file and there is no file to connect to. How do I fix that.  When I try to repair catalog I do not have a "repair" option. I can optimize and that works fine.

    I don't understand two things:

    - What happens when you try to backup your catalog/library?  Do you get a message warning about missing files? If you backup a catalog with missing (disconnected) files, the backup will not abort or fail. It will create a backup including the missing files in the catalog but obviously without the media files.

    - If you have disconnected files which you can't reconnect (they may have been totally erased), you can use the 'reconnect' procedure. When you are shown the list of missing files, you can select them and from the menu on top of the dialog box (three horizontal bars) you can choose 'select all' or 'delete all'. That removes the missing files from the catalog.

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    May 8, 2019

    Hi Craigr,


    As you're facing issue backing up the catalog, could you please try the steps mentioned in this article and let us know if it helps?Back up or restore catalogs in Elements Organizer 2018

    Also, could you please let us know the operating system you're working on?

    Regards,
    Sahil

    Participant
    May 8, 2019

    I cannon get past the reconnecting part of these instructions.