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S
ssherman68
Participant
April 9, 2019
Question

PSE19 "No Valid Files Found" in Photo Downloader

  • April 9, 2019
  • 1 reply
  • 1297 views

Hi,

I'm using PSE19 on a Mac and I'm trying to download pictures from my iPhone 8+. I connect the phone to the Mac and start the Photo downloader from Elements Organizer. It sees the phone but says "No valid files found". I have quite a few pictures in there (100+) and I think some are HEIF and some are JPEG as I changed the default format last year when HEIF still wasn't supported by PSE 18. I bought PSE19 under the assumption that it would support the new file format.

Any idea what's going on?

Mac OS 10.14.4 Mojave

PSE 2019 V. 17.0

iOS 12.2 on an iPhone 8+

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 9, 2019

Hi there,

Sorry to hear about the No files found error, the HEIF format is supported by Photoshop Elements 2019. Would you mind manually installing the Camera Raw plugin from here: Camera Raw plug-in installer and let us know if it helps?

Regards,
Sahil

S
ssherman68Author
Participant
April 10, 2019

Hi Sahil,

Thank you for the suggestion. I installed version 11.2.1 but unfortunately it's still not recognizing any valid files on the phone.

99jon
99jon
Genius
April 10, 2019

On my iOS11 device I had to change a preference setting.  

Go to: Settings >> Photos >> Transfer to Mac or PC

Choose “Keep Originals”

This was previously set to automatic which results in conversion to jpeg. But after changing this setting files remained as HEIC.

You could then then try copying the files to a new folder perhaps using image capture app. Then use the organizer menu:

File >> Get Photos & Videos >> From Files & Folders

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