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PSE2020: Canon CR3 not properly displayed

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Hello,

My PSE2020 will not display Canon *.CR3 raw files properly.
The original size is 6720x4480, but camera raw (V12.0) shows only 6320x3776.
I uninstalled and reinstalled PSE, but again it contains only camera raw 12.0.
So I downloaded and installed 14.5. But how can I remove 12.0 from PSE and integrate 14.5?
I can convert any CR3 into TIF and then PSE reads the file in the original size.

Who can help me?

Kolonius

Bug

Greg_S.

Community Expert

See if this post provides you with the explanation you are looking for.

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Glenn 8675309

Legend

CR3 is an image format there are a few cannon cameras that use it. Make sure you install the ACR version you need.

Follow this:

Download and install the latest Camera Raw version from https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Quit all Adobe applications.

On macOS, double-click the .dmg file to mount it.

On Windows double-click the downloaded .zip file to unzip it.
(Windows might unzip the file for you.)

On macOS, double-click the .pkg file to start the installer.

On Windows, double-click the resulting .exe file to start the installer.

Follow the on-screen instructions.

Once installed successfully, close the installer window.

Navigate to the following folder:

On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats

On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

Copy the Camera Raw plug-in (just the .8bi file) from the CC > File Formats folder that is mentioned in the above step.

Navigate to the following folder:

On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats

On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats

Replace the existing Camera Raw plugin in Elements<Version Number> folder with the plug-in that you copied earlier.

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K

KoloniusAuthor

Participating Frequently

you wrote:

"CR3 is an image format there are a few cannon cameras that use it."

No. All Canon system cameras (R,R1,R3,R7, R50 .....) use raw CR3 files.

I did what you wrote but there is no change.
I downloaded and installed the latest camera raw 17.3.1. I made sure the both my camera EOS R and the raw files CR3 are supported. I replaced the "cameraraw.8bi" file. Reboot.
PSE uses now camera raw 17 as it is shown in the "help" menue.

Your suggestion seems to be kind of a workaround. It seems that with 2020 there is no way from inside the App to remove an older Version of camera raw and put a new version in. But anyway, even with 17 my CR3 files are not displayed in full size.

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Glenn 8675309

Legend

It seems that with 2020 there is no way from inside the App to remove an older Version of camera raw and put a new version in. -- Nope never has been like that. You can't even do that in Photoshop.

Adobe must be wrong then about the camera raw.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

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