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kontakt
kontakt
Participant
February 5, 2020
Answered

PSE2020: Update inactivated

  • February 5, 2020
  • 2 replies
  • 672 views

Hi,
we cannot update our PSE2020, unless a message shows up with "update is inactivated. ask your administrator". Anyone any idea how to activate updates in PSE2020???
Gx,
Jo

This topic has been closed for replies.
Correct answer VipinGupta

Please check the below locations as per the OS platform that you are using:

1) Windows:  C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\

2) macOS : <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/

 

On the above locations, if you see a file named 'AdobeUpdaterAdminPrefs.dat', Please save a copy of this file on your machine and delete it from the above locations. This should resolve the issue.

 

Please let me know in case if the issue is still not resolved.

 

Regards

Vipin

 

2 replies

VipinGupta
Adobe Employee
VipinGuptaCorrect answer
Adobe Employee
February 11, 2020

Please check the below locations as per the OS platform that you are using:

1) Windows:  C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\

2) macOS : <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/

 

On the above locations, if you see a file named 'AdobeUpdaterAdminPrefs.dat', Please save a copy of this file on your machine and delete it from the above locations. This should resolve the issue.

 

Please let me know in case if the issue is still not resolved.

 

Regards

Vipin

 

C
Christian-PSE
Participant
May 25, 2020

Hi,

 

I have the same prob. When I opened the folder /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/ it was empty. I have adminrights on my Mac.

 

Any idea?

 

Regards

 

Christian

VipinGupta
Adobe Employee
VipinGupta
Adobe Employee
February 10, 2020

Hi,

 

Is your machine owned by an enterprise? In case if the machine is managed by an administrator - Please contact your administrator to grant the permissions to update the application.

 

Regards

Vipin

kontakt
kontaktAuthor
Participant
February 10, 2020

No, the computer is in a bureau with no admin available. Any idea how we can solve the problem??
regards,
Claudia

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