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Question

PSE2024 RAW no longer works.

Forum|Forum|1 year ago
March 23, 2024
5 replies
1671 views

RAW used to work, now I get a message saying '! Camera RAW requires GPU acceleration'

Why has this stopped working? My graphics card is old (Intel (R) HD 4400), it still works on PSE 15 and Affinity. All the other parts of PSE 2024 work fine.

Problem or error

This topic has been closed for replies.

Glenn 8675309

Legend

Since your graphic chip is integrated to your cpu here is probably bad news: Your graphics probably is not able to run PSE raw correctly.

Minimum system graphics OS requirements is 2GB- you have less than half of that.

S

steveb16687579Author

Participating Frequently

Thanks. My fears that may be the case. Odd it used to work, maybe a PSE update saw to that. I still have all the other bells and whistles of PSE 2024, so I have plenty of other software that will process the RAW/Orf files first. I don't batch process and usally junk 90% of files. Thanks again.

Glenn 8675309

Legend

My response used an image I found on the internet- But I think it's an accurate snapshot of what you have. Windows issues updates all the time--- Mine usually get pushed out every saturday.

Below is a good basic card for about $60. Before you do anything like this make sure you have an empty PCI-e (16) for the most part for video card slot on your motherboard. Shorter pci slots are for memory and expansion cotroller cards.

Greg_S.

Community Expert

. . . If the article doesn't help, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button. And if that doesn't work, try uninstalling and reinstalling the program. Also uninstall the Adobe Photoshop Elements Add-on Utilities 2024 program, and reinstall it from the Help menu.

S

steveb16687579Author

Participating Frequently

I have uninstalled the program and reinstalled it. I uninstalled the Camera RAW add-on and reinstalled it too, still the same. Some saying my graphics card not up to it, but it did work when I bought PSE2024, I'm not sure when it stopped working. I originally upgraded PSE17 to 2024, PSE2019 is on another PC. I downloaded OM Workspace yesterday and that works fine, as does Affinity Photo and my trusty old version of PSE2015. I'm loathe to buy another machine in case something, or I, has corrupted PSE2024 and I spend uneccessary money and the fault transfers. I'm not really IT savvy, I just get by. I'll try what you suggested. Thanks again for your time.

Greg_S.

Community Expert

I've never seen any Elements user report this message before. Take a look at this HelpX article to see if it offers some assistance.

Greg_S.

Community Expert

Are you saying that it once worked on Elements 2024 but has now stopped working? Or has it never worked with Elements 2024?

Are you able to check the Use Graphics Processor box under Edit>Preferences>Performance? (Or is it already checked?) If not, please show us a screenshot of the dialog:

S

steveb16687579Author

Participating Frequently

Thanks for getting back to me. Yes, it used to work. But it doesnt now. A snip of the box attached.

Glenn 8675309

Legend

Try this:

Press the Windows Key + S, type in, and click on Graphics Settings. Click on Change default graphic settings. Toggle Hardware-accelerated GPU scheduling on or off.

This option is only available if your computer is equipped with an Intel processor that supports the Intel HD Graphics™ technology.

Download this, it's free, it will tell you everything you need to know about your system:

https://www.cpuid.com/softwares/cpu-z.html

Make sure you have the latest graphics driver installed. Start here:

https://www.intel.com/content/www/us/en/support/articles/000090440/graphics.html

S

steveb16687579Author

Participating Frequently

Thank you for your reply. Unfortunately when I click on Graphics the 'browse' box just shows a dropdown menu of files, the PSE 2024 app is not there, there's no Change default graphic setting. I'll try again later. Thanks again.

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