Purchased Elements 2024 for Win 11, got invoice, but no serial number :-(

Forum|Forum|1 year ago
August 10, 2024
1 reply
616 views

I bought an Adobe Elements 2024 upgrade to my Adobe Element 9 program on my Windoes 11 PC. I did it through my Adobe Account. The programme was not installed after purchase, and when I look at my account, I can see the invoice for Adobe Elements 2024 under "Orders & Invoices" , with an Order Number, but when I look under Products, only the old versions of Adobe Elements (and thier serial numbers) are shown, but no sign of the most recent purchase of Adobe Elelments 2024.

How do I get Adobe Elements 2024 Installed in this situation, and how do I get my Serial Number? Any help is highly appreciated.

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Correct answer hatstead

You probably need to contact Adobe directly. Please review the tech note.

Find your serial number (adobe.com)

hatsteadCorrect answer

Inspiring

You probably need to contact Adobe directly. Please review the tech note.

Find your serial number (adobe.com)

J

Jens36766196vklhAuthor

Participant

Thank you for your reply. I have now got an email from Adobe with the Serial number (still nothing on my account page). I downloaded the trial version , and it seems to work (for now).

However, I have not entered the serial number in the Trial veriosn, whwere do I do that?

J

Jens36766196vklhAuthor

Participant

I checked again, and now the product is registered correctly on my account. Strange, but I am not complaining.

Once again, thank you for your help.

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