Skip to main content
Participant
March 23, 2018
Question

RAW 10.2 in Elements 2018 help

  • March 23, 2018
  • 1 reply
  • 569 views

I just upgraded from Elements 12 to Elements 2018. When opening a raw file from my Panasonic G9 I get a message that this file is not supported.  The RAW plugin info is 10.0. I downloaded the RAW updater for 10.2 and ran it several times and Elements 2018 still opens 10.0.  I uninstalled everything, cleared my cache, and emptied my trash bin then re-installed Elements 2018.  RAW 10.0 is still opening.  I was under the impression that Elements 2018 supported my G9's RAW files.  Am I missing something here?

This topic has been closed for replies.

1 reply

Jeff Arola
Community Expert
Community Expert
March 23, 2018

What operating system are you using?

You used Help>Updates from within the pse 2018 editor?

Participant
March 23, 2018

I'm using a Mac, High Sierra 10.13.3

Jeff Arola
Community Expert
Community Expert
March 23, 2018

How did you get the camera raw 10.2 update?

Did you use Help>Updates from within the pse 2018 editor or ....?