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andyh58438177
andyh58438177
Participant
February 10, 2019
Answered

Raw Updates

  • February 10, 2019
  • 2 replies
  • 385 views

I have just bought a new computer with windows 10 and have installed my elements 11. I tried to load a raw image to be told it was not supported. I then updated the suite and did a restart. tried reopening raw and the same error message comes up, but now when i try to update, it tells me im all up to date. can anyone help please?

    This topic has been closed for replies.
    Correct answer Greg_S.

    Your Nikon requires ACR version 8.3, so the NEF files won't work with Elements 11.  You can always use the free Adobe DNG Converter to convert your raw images to DNG format and edit them in Elements 11.

    2 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    February 10, 2019

    Elements 11 is only able to install up to ACR version 7.4.  It is highly likely that your new camera needs a more recent version of ACR.  Elements 2019 is currently using ACR version 11.x.

    Here is a list of cameras and the ACR version that supports them.

    andyh58438177
    andyh58438177Author
    Participant
    February 10, 2019

    Hi Jeff,

    I have a Nikon D5300 which worked fine with the software on my old pc

    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    February 10, 2019

    Your Nikon requires ACR version 8.3, so the NEF files won't work with Elements 11.  You can always use the free Adobe DNG Converter to convert your raw images to DNG format and edit them in Elements 11.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    February 10, 2019

    What camera do you have?

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