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Participant
April 20, 2020
Question

Reactivate Photoshop Element 10 Error 213:11

  • April 20, 2020
  • 1 reply
  • 515 views

After having my laptop Photoshop Elements 10 will not open.  I get Error 213:11.  cannot find a fix for this. I am using Windows 10. Please help.  I am not very computer savvy. Before retiring this year I was able get hepl from the company's Help Desk.  I have been reading and searching the internet the last 3 weeks but have not found anyting the helps or works. 

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1 reply

Liz4949Author
Participant
April 20, 2020

After having my laptop worked on Phototshop Elements 10 will not open.  I get Error 213:11.  I took it back to the shop and was told when I was trying to get it to work I had added the product 5 times on the laptop.  They cleaned off all the attempts.  They suggested I have Adobe re-adivate my license. As I had possibly gone over the limit of adivating the licensing product code.

Peru Bob
Community Expert
Community Expert
April 20, 2020

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

Be sure to only ask to have your activations reset.

Liz4949Author
Participant
April 20, 2020

Thank you.  I will contact them.

 

Stay Safe!

Liz