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maxf45768017
maxf45768017
Participant
May 31, 2026
Answered

Receiving a refund for photoshop elements

  • May 31, 2026
  • 1 reply
  • 44 views

Ok, so I have downloaded Photoshop Elements, and I’m not happy with it. I would now like a refund. It was downloaded just 1 day ago, so is within the 14 day refund period. Now, my question is, how the devil do I request the refund? Adobe seem to have made it infuriatingly difficult to contact them. So, if someone would be kind enough to detail the process I have to go through to request my refund then I will be very grateful to them. It really should not be this difficult. Thank-you. 

    Correct answer 99jon

    You will need to deactivate the software.

    To do that go to the Editor menu:

    Help > Sign-out

     

    Then start an online chat with Adobe Support. See this link:

     

    https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

    1 reply

    99jon
    99jonCorrect answer
    Legend
    May 31, 2026

    You will need to deactivate the software.

    To do that go to the Editor menu:

    Help > Sign-out

     

    Then start an online chat with Adobe Support. See this link:

     

    https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

    maxf45768017
    maxf45768017Author
    Participant
    June 1, 2026

    Yes, I had signed out and uninstalled the software. The problem is that link takes you to a virtual assistant. I did not realise you had to request to speak to an actual human via the virtual assistant. Anyway, I have it sorted now. Thank-you.

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