Reconnect Missing Files Screen is Blank

Greg, I don't know if there is anything you can do for me. I contacted Support and talked to two agents.  The first person seemed to understand the issue, he uninstalled and reinstalled PSE 25 and the problem persisted.  He then said "Missing files are showing those folder is no longer available".  When I asked for clarification, he ended the call.  I then reconnected with a second agent, who didn't seem to understand the issue.  Sorry, this is long, but here is a portion of our chat:

"Date: 2025-09-02 17:43:21 PDT
To: Everyone
From: Mahender (Adobe)
There is no issue in the organizer
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Date: 2025-09-02 17:43:29 PDT
To: Everyone
From: Laurie Woodfill
Then when I search for missing files why don't I get the message that there are no missing files
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Date: 2025-09-02 17:43:51 PDT
To: Everyone
From: Mahender (Adobe)
Yes, why it is showing the error message because there is no missing file there
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Date: 2025-09-02 17:44:04 PDT
To: Everyone
From: Mahender (Adobe)
It will always show if there is no missing file there
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Date: 2025-09-02 17:44:10 PDT
To: Everyone
From: Laurie Woodfill
What is the 52 in the lower left corner and the Jan 1400
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Date: 2025-09-02 17:44:12 PDT
To: Everyone
From: Mahender (Adobe)
There is no issue and no missing file there
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Date: 2025-09-02 17:44:20 PDT
To: Everyone
From: Mahender (Adobe)
They are the data only showing
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Date: 2025-09-02 17:44:23 PDT
To: Everyone
From: Laurie Woodfill
Is that a date? Is that the files it can't find?
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Date: 2025-09-02 17:44:26 PDT
To: Everyone
From: Mahender (Adobe)
thats set
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Date: 2025-09-02 17:44:52 PDT
To: Everyone
From: Mahender (Adobe)
It just showing you the data, The file is not there and that is reason you do not have any missing file there"

He then also disconnected.  I really don't know what else to do.  Thanks in advance.

Hi Jeff,

I upgarded from PSE 2023.  Yes, Adoble Elements 2025 Organizer is listed in Files & Folders. 

Thanks for your reply Greg.  To answer your questions:

1. I have used the Reconnect>All Missing Files, and I get the dialog box as shown in my screenshot. Also when I start a backup, the program tells me some files have been moved and then the blank Reconnect Missing Files dialog appears.

2. I just tried Find>All Missing Files. It shows All Missing Files at the top but the rest is blank.  At the bottom, though, I see 52 items and also Jan 1400.  I don't have any files with a date of 1400 in the regular list.  When I look at all files, it says there are 105.549 items dating Dec 1999-Apr 2022.  So I am really confused about the Jan 1400.

3. I shouldn't have any missing files in my catalog. I backed up before I converted to PSE 2025 and there were none.

4. I checked for Hidden Files and I am not seeing any

5. I didn't move or rename any files, just did the conversion.  I have 3 catalogs, and the first two worked fine.  It's this last one that has the missing files bug.

Thank you!