recurring message when starting up PSE 13

Forum|Forum|6 years ago
October 6, 2019
2 replies
209 views

The message is in Dutch.

A "window" is opened with the following message: You have a new update. There are two items: "PSE 13.1-update" and "Photoshop Camera Raw 9.0-update". Then there are two buttons: 1 Install now, 2 install when closing. The application must then be restarted to apply the update."

When I click on one of the two buttons, an update follows ...? However an Adobe employee let me know that PSE cannot be updated.

Every time PSE is restarted, I receive the same message. I uninstalled the PSE 13 and reinstalled the program with a link which I received from Adobe.

This didn't resolve the problem ...?

Any solution?

Problem or error

This topic has been closed for replies.

Chuck Uebele

Community Expert

Moved to the Photoshop Element forum from the Photoshop forum.

Jeff Arola

Community Expert

Hopefully the following KB will resolve the issue:

https://helpx.adobe.com/photoshop-elements/kb/update-message-reappears-elements.html

H

herman duronAuthor

Participant

I used the following ling which I received: https://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 but the updating of the Adobe Application Manager stopped at 37 % and did'nt finish.

The I received the following link from another employee (chat): http://www.adobe.com/support/downloads/product.jsp?product=170&platform=Windows

With this one the update was successful and up to now I haven't received the message any more

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