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williamv32174784
Participant
Mar 2, 2018 9:02 PM UTC
Question

Redemption code and Serial Numbers for Photoshop 2018

I recently needed to refresh my Windows 10 computer. As a result I need to reinstall Photoshop Elements 2018. I can't install it without a redemption number and a serial number. How do I find either?

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23 replies

Arham_Saeed0633
Participant
Dec 6, 2024 5:50 AM UTC

A redemption code can only be used once. You need a serial number:

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evanpb
evanpb
Participant
Sep 28, 2018 9:25 PM UTC

If I go to my account page, it even gives me a 24-digit serial number for my Photoshop Elements program, but when I use the serial number Adobe gave me to try to install it on my new computer, it says the code is invalid. And when I go to "my orders" PSE doesn't show up on there. I bought the program in 2012 so I can't exactly remember when I paid for it, but the fact of the matter is that it was PAID FOR and I should be allowed to USE IT.

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Sep 28, 2018 11:54 PM UTC

    Where was it purchased from?

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    lianv21689910
    Participant
    Sep 28, 2018 5:37 PM UTC

    I have the same problem and the selfhelp system is not helpful at all .

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      scottm11683864
      scottm11683864
      Participant
      Apr 18, 2018 5:54 PM UTC

      My serial number/code I receive from Adobe is not working for me to reinstall Photoshop Elements 2018 from DVD.

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        scottm11683864
        scottm11683864
        Participant
        Apr 18, 2018 5:59 PM UTC

        What do I need to do??

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        Little_Pale_Face
        Little_Pale_Face
        Inspiring
        Apr 18, 2018 6:25 PM UTC

        Hi,

        You say that you need to reinstall PSE 2018 which implies that you had the serial number once to install it the first time. You also would have had to sign in with your Adobe ID.

        If you go to the link that Peru Bob gave above, there are instructions for retrieving your serial number from your Adobe account.

        Brian

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        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        Mar 3, 2018 12:03 AM UTC

        A redemption code can only be used once.  You need a serial number:

        Find your serial number

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