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Participant
March 30, 2017
Question

Redemption Code not working - ] symbol at end of last 4 characters

  • March 30, 2017
  • 1 reply
  • 218 views

I purchased Photoshop Elements.  I'm trying to put the redemption code into the adobe site to obtain a serial # so I can download it to my computer.  The Redemption Code has 6 groups of what should be 'numbers and letters' but the last set of 4 characters has a ] (bracket) as the last character.  It's not going through - "invalid number, please try again".  Any suggestions?

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1 reply

Adobe Employee
March 31, 2017

Hi David,

Sincere apologies for the inconvenience you faced.

Please get in touch with our customer help desk at Contact Customer Care to get this resolved.

Thanks,

Arshla