Reinstall on new computer

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I was promised a call from the Adobe Help Center last night. Never happened. I have a license for Photoshop Elements 2023. Unfortunaly the computer with the software crashed and I therefore cannot deactivate the license. I need to install it on a replacement computer but cannot seem to get help from Help Center. Can anyone please help. I'm getting desperate. Platform Windows 11 home. Thx. John

Windows

99jonCorrect answer

Legend

Try downloading from the products tab in your Adobe account. Click the link below to see your registered products. If you have only ever installed on one computer there should be no problem with de-activation as two installations are permitted.

https://account.adobe.com/products

99jonCorrect answer

Legend

Try downloading from the products tab in your Adobe account. Click the link below to see your registered products. If you have only ever installed on one computer there should be no problem with de-activation as two installations are permitted.

https://account.adobe.com/products

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J

John Erik0D4CAuthor

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Thx for you reply. I think I must try to get through to an agent again. I follwed your advice. When I am asked to provide a serial no. it says already in use. Serial no. kopi from an Adobe mail.

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Glenn 8675309

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". it says already in use." That is a show stopper. Not much you can do with that version then.

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