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finnh70094559
finnh70094559
Known Participant
January 14, 2020
Question

Reinstall PE 2018

  • January 14, 2020
  • 2 replies
  • 382 views

My PE 2018 would not open (it startet to open but closed under installing the catalog). I tried to fix it by installing the test version og PE 2020, but  converting of the catalog stopped and the failure message sead that I shoul fix this issue in PE 2018. But as PE 2018 can not open I now want to reinstall 2018 to see what happens. I found af PE2018 download page on the website, it downloaded the file PhotoshopElements_2018_WWEFDI.dmg. But trying to open it I got a message telling that it requres a special app to open. In short: I am stuck, what can I do?

Best regards

Finn Hove

This topic has been closed for replies.

2 replies

N
Community Manager
NidhiSachdevaCommunity Manager
Community Manager
January 23, 2020

What OS version you are on? May be the issue is with Catalina.

 

You may contact support directly and they will help you.

 

Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support.
https://helpx.adobe.com/support.html

finnh70094559
finnh70094559Author
Known Participant
January 22, 2020

I wonder why noone is answering. I also send a mail to adobe support, which they did not answer.

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