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joet45491051
Participant
March 28, 2019
Question

reinstallation of PSE 8 does not recognize serial #

  • March 28, 2019
  • 1 reply
  • 387 views

I had an issue running PSE 8 on a Mac (iOS 10.14) so I uninstalled and tried to reinstall. Setup does not recognize my Ser # (which is correct). Will I be able to reload PSE?

    This topic has been closed for replies.

    1 reply

    99jon
    99jon
    Legend
    March 28, 2019

    If you originally registered your product the serial number will be stored in your Adobe Account.

    Sign in with your Adobe ID (email address & password) and choose Plans on the top menu strip.

    Then view your products from purchase history. Every registered application should be shown with serial numbers. For PSE it commences 1057 (24 digits, all numbers no letters)

    To see a list of your registered products and their serial numbers, go to My Account

    J
    joet45491051Author
    Participant
    March 28, 2019

    I understand this, but I have the correct number and it shows up in My Products. The problem is when I try to re-install and the installer asks for the Ser # it says it is invalid and I can't complete the installation.

    99jon
    99jon
    Legend
    March 28, 2019

    Contact Adobe support directly. Click the link below and scroll to the bottom of the page and under individual, click sign in to contact us. You should be able to start an on-line chat session.

    Only Adobe staff can help with serial numbers. As you have an older product make it clear you are not looking for support, but activation

    https://helpx.adobe.com/support.html

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