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M
MGW
Known Participant
November 23, 2019
Question

Repair Photoshop Elements 12 installation for MacBook Pro Retina - High Sierra 10.13.6

  • November 23, 2019
  • 2 replies
  • 642 views

Recently, Photoshop Elements 12 began showing me a dialog box upon opening the application.

"Your application install seems to be damaged. Please reinstall the application."

The first time I saw it I just clicked "OK" and continued working.

It seemed to work fine so I just ignored it thinking I would fix it when I have the time.

Then it started acting up.

The cursors didn't look the same.

The "Quit Photoshop Elements" menu item was grey and would not quit so I had to force quit.

Then it stopped loading altogether.

So ... I got out my installation disk and inserted it.

I tried to find an option to repair the installation but found nothing.

I attempted to install it but I got another message.

"Encountered a problem.  Please download Adobe Support Advisor."

Tried the link provided but found nothing.

Did some searching around and found comment by someone else to the affect that Support Advisor has been discontinued and now what do they do?

Oh, great.

Did some more looking around and saw advice to uninstall the application and then reinstall.

Ran the uninstall program but got an error message.

"Encountered a problem.  Please download Adobe Application Manager."

Tried the link provided but found nothing.

Looked around but found nothing called Application Manager.

 

How do I repair this installation?

 

This topic has been closed for replies.

2 replies

P
Phinny
Legend
November 23, 2019

There may be a simpler way to proceeed with uninstalling PSE than this so keep looking and asking around.  It's dated but steps through manually uninstalling apps on Mac when all else fails.  I'm a Windows user, I wish I could be more helpful.

T
Test Screen Name
Legend
November 24, 2019

If you upgrade Mac OS expect to have to upgrade your apps. It’s what Apple want, and Adobe like it too. Budget for it; it’s all part of the joy of Mac. 

M
MGWAuthor
Known Participant
November 24, 2019

I won't be upgrading until I absolutely have to.

I am perfectly happy with High Sierra.

It works and it does what I need it to.

It's not in my nature to enjoy keeping up with the latest and greatest only for the sake of being current.

My computer is only a tool, not a toy.

Catlina will leave some of the apps I depend on stranded as you have pointed.

I am rather hesitant to pay for the same app more than once.

I will follow Phinny's directions above to purge it from my system and look for an alternative.

Currently looking at Affinity Photo.

P
Phinny
Legend
November 23, 2019

System requirements for Photoshop Elements 12 are Mac OS X v10.7 through v10.9.  You may have some temporary luck continuing to use it with High Sierra (10.13) but this might be a sign that the end of those good times are near.  I don't know how to help you fix that.  The latest greatest PSE 2020 system requirements for Mac OS X are: macOS v10.15, v10.14, or v10.13.  Why not download a 30 day free trial and upgrade (40% off) before Black Friday deals end which is soon.

M
MGWAuthor
Known Participant
November 23, 2019

That's not going to happen.

This is the 3rd time I have purchased this software.

I also bought version 7 and 11.

Everytime there is a problem I am told I have to buy it again.

I will find another application.

 

Thank you for your time.

P
Phinny
Legend
November 23, 2019

You're welcome, MGW and best regards.

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