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December 4, 2023
Question

Restore catalog can't see drive

  • December 4, 2023
  • 0 replies
  • 108 views

I am trying to move my Photoshop Elements 2024 from one computer to another. I have the *.tly file backed up to a removable usb drive. When I connect the drive into the new computer I can see the data in Windows Explorer (Windows 11). However, when I go to restore, Elements sees the drive but sits there with a message of "Working on it" and the files never become visisble (after over 12 hours). I have restored catalogs succesfully in the past so I don't know why there is an issue this time.

 

Thank you.

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