Community Expert

Community Expert

Question

Save to Cloud Option Missing in 2021

Forum|Forum|5 years ago
January 3, 2021
2 replies
1122 views

I have Photoshop Elements 2021 installed and an active Creative Cloud account. The option to "Save as..." does not show up on my Windows 10 computer. I've logged PE out and back in. I've looked in Preferences. I've reset PE preferences. I'm stumped! I can't figure out where to look. I have not uninstalled and reinstalled - yet.

Thanks in advance.

Bill

How to

This topic has been closed for replies.

Participant

I am having the exact same problem. I have tried reinstall and it made no difference.

Adobe Employee

Could you also please check and confirm the below:

1. You are signed-in to Editor

2. You have Creative Cloud Signed in with the same Adobe ID.

3. Could you share a screenshot of the Help menu with us?

Could you share the ID, which you have used to sign-in to Photoshop Elements 2021?

In addition, Please do also share the platform details on which you are using the product.

Regards,

Vipin

Participant

I am signed into the editor & creative cloud with the same Adobe ID

Edition Windows 10 Pro
Version 20H2
Installed on ‎19/‎07/‎2020
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0

Adobe Employee

Dear User,

Could you please check and confirm the below:

1. You are signed-in to Editor

2. You have Creative Cloud Signed in with the same Adobe ID.

3. Could you share a screenshot of the Help menu with us?

Also it would be helpful if you could share the ID, which you have used to sign-in to Photoshop Elements 2021?

In addition, Please do also share the platform details on which you are using the product.

Regards

Vipin