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harrym76478791
Participant
August 16, 2017
Question

Saved images not seen in Windows folders

  • August 16, 2017
  • 2 replies
  • 2259 views

I am saving images (JPEG, PSD, etc.) from Adobe Elements to my Windows folders, but when I navigate to those folders My Computer > Folders the images are NOT showing up.

However, if I use Adobe Elements File > Open, then I can see that the images are present in those folders.

Also having problems with Elements crashing when I try to save an image. Then when I reboot the program, the images that I saw before through Elements are no longer present.

I have reviewed and changed Windows Explorer preferences and options to show hidden files, but the problem persists.

I have uninstalled and re-installed Elements, but the problem persists.

This problem started suddenly. I used Abode Photoshop Creative Suites for 10+ years, but switched to Elements a few years ago.

Can anyone help me?

My system:

PC

Windows 10

Adobe Elements 14

    This topic has been closed for replies.

    2 replies

    S
    Sohail5E37
    Participant
    November 1, 2020

    Hi..Actually am also facing same issue ... Once i edit and save image in jpeg format in folder after i navigate image is not visible... Please assist me to get rid of this problem

    N
    Community Manager
    NidhiSachdevaCommunity Manager
    Community Manager
    November 3, 2020

    Hi 

     

    As mentioned above, can you please try to update the Windows OS and reinstall the program after fully uninstalling it. https://helpx.adobe.com/in/photoshop-elements/kb/uninstall-premiere-elements-photoshop-elements.html

     

    Let us know if this does not work for you.

     

    Regards,

    Nidhi

    N
    Nation34926525tfyh
    Participant
    January 20, 2024

    updated the latest Mac OS and reinstalled app same issue.

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    August 17, 2017

    To resolve the crash, try clearing the preferences once.

    To do so, go to Edit > Preferences and click on Reset Preferences on next launch.

    Now re-launch Editor.

    Regarding saved file not visible in Windows Explorer, what is the format you are using to s ave the files?

    Thanks,

    Anwesha

    H
    harrym76478791Author
    Participant
    August 17, 2017

    I fixed the problem.

    I downloaded the latest Windows update.

    I uninstalled and reinstalled Elements, and downloaded the latest update.

    That seems to have fixed the problem.

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