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harrym76478791
Participant
Aug 16, 2017 9:34 PM UTC
Question

Saved images not seen in Windows folders

I am saving images (JPEG, PSD, etc.) from Adobe Elements to my Windows folders, but when I navigate to those folders My Computer > Folders the images are NOT showing up.

However, if I use Adobe Elements File > Open, then I can see that the images are present in those folders.

Also having problems with Elements crashing when I try to save an image. Then when I reboot the program, the images that I saw before through Elements are no longer present.

I have reviewed and changed Windows Explorer preferences and options to show hidden files, but the problem persists.

I have uninstalled and re-installed Elements, but the problem persists.

This problem started suddenly. I used Abode Photoshop Creative Suites for 10+ years, but switched to Elements a few years ago.

Can anyone help me?

My system:

PC

Windows 10

Adobe Elements 14

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    6 replies

    Sohail5E37
    Participant
    Nov 1, 2020 8:48 PM UTC

    Hi..Actually am also facing same issue ... Once i edit and save image in jpeg format in folder after i navigate image is not visible... Please assist me to get rid of this problem

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    NidhiSachdeva
    Participating Frequently
    Nov 3, 2020 4:51 AM UTC

    Hi 

     

    As mentioned above, can you please try to update the Windows OS and reinstall the program after fully uninstalling it. https://helpx.adobe.com/in/photoshop-elements/kb/uninstall-premiere-elements-photoshop-elements.html

     

    Let us know if this does not work for you.

     

    Regards,

    Nidhi

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    Nation34926525tfyh
    Participant
    Jan 20, 2024 11:39 PM UTC

    updated the latest Mac OS and reinstalled app same issue.

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    Anwesha Dev Chaudhary
    Participating Frequently
    Aug 17, 2017 2:11 AM UTC

    To resolve the crash, try clearing the preferences once.

    To do so, go to Edit > Preferences and click on Reset Preferences on next launch.

    Now re-launch Editor.

    Regarding saved file not visible in Windows Explorer, what is the format you are using to s ave the files?

    Thanks,

    Anwesha

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    harrym76478791Author
    Participant
    Aug 17, 2017 5:38 AM UTC

    I fixed the problem.

    I downloaded the latest Windows update.

    I uninstalled and reinstalled Elements, and downloaded the latest update.

    That seems to have fixed the problem.

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