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Ernest5E67
Participant
Jul 28, 2021 2:04 AM UTC
Question

Saved printer Info not compatible

 

When trying to print in photoshop 13 a message comes up that 'The saved printer info is not compatible with this version of PE 13, or the saved printer is no longer available. You will need to check your printer settings before printing.' I have been using the same printer for a couple years and now it seems the settings aren't correct. Help!! Tried an update with no results.

2 replies

lavalle_5416
Participant
Dec 27, 2024 2:02 PM UTC

This should be the only accepted response:

Windows users:

open the Start menu, search for "Services", open the Services app, then find "Print Spooler" in the list, right-click on it, and select "Restart" from the menu

 

Mac users it is similar

 

  • On your Mac, choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may need to scroll down.)

  • Control-click the printer in the Printers list on the right, then choose Reset Printing System.

 

This assumes you do have a printer installed.

 

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Jul 28, 2021 6:57 AM UTC

    Are you able to print despite the message?  Does the problem exist in both the Editor and the Organizer?

     

    Try resetting the Editor's preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.  If that doesn't work, try reinstalling the printer driver from your printer's manufacturer.

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