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miguell62013349
Participant
May 2, 2018
Question

Saving as JPEG suddenly stopped working

  • May 2, 2018
  • 1 reply
  • 212 views

It's giving me an "Error" message, when I go to "Save As" and click on "jpeg." It un-highlights "Layers" and says I need to check this off, but because it's grayed out, I can't save. Do you know why this is happening, and why it started happening all of a sudden?

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1 reply

MichelBParis
Legend
May 2, 2018

miguell62013349  wrote

It's giving me an "Error" message, when I go to "Save As" and click on "jpeg." It un-highlights "Layers" and says I need to check this off, but because it's grayed out, I can't save. Do you know why this is happening, and why it started happening all of a sudden?

Which is your Elements version?

The jpeg format can't support layers and is limited to 8-bits.