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Saving images as PNG files fails without any error message

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When using the ‘Save As’ option to save an image as a PNG, the save operation appears to successfully complete without any errors. However, no PNG file is saved to the specified folder on disk. The only other meaningful observation is that we don’t see an interim save PNG dialog after pressing the ‘Save’ button as we might with a JPEG file. Saving as a JPEG file works fine, but there is also an interim dialog asking for preferences regarding quality and so forth.

We need to save images as PNG files to save the transparent backgrounds. Any suggestions as to why we cannot save the images in PNG file format?

Jeff ArolaCorrect answer

Community Expert

What version of Photoshop Elements are you using?

It would be worth trying a reset of the Photoshop Elements Preferences from within the Photoshop Elements Editor by going to Edit>Preferences>General, clicking on Reset Preferences on next launch, then restarting Photoshop Elements and see if the png saving issue is resolved.

Jeff Arola

Correct answer

Community Expert

What version of Photoshop Elements are you using?

It would be worth trying a reset of the Photoshop Elements Preferences from within the Photoshop Elements Editor by going to Edit>Preferences>General, clicking on Reset Preferences on next launch, then restarting Photoshop Elements and see if the png saving issue is resolved.

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L

LemonPeelerAuthor

Known Participant

My gosh, Jeff, you’re a virtual lifesaver!! I don’t know what prompted you to answer such an old thread, but it actually worked! We frequently save images with transparency, and the PNG format is one of the only common formats we are familiar with that can do this. So, we had to constantly pause editing, export the image, and use another application to save the image.

Even CoPilot failed to suggest this simple resolution, despite its ability to delve deeply into most programs. So, once again, thank you for solving an incredibly frustrating issue, Adobe owes you thanks for preventing our departure from the fold!

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Glenn 8675309

Legend

Some quick thoughts:

“However, no PNG file is saved to the specified folder on disk.” You can’t have a folder open, save an image into that open folder and have it appear. You need to close the folder / refresh the view to have it open.

Open the editor, log out of the editor.
Unistall it. Use whatever method you like.
Go to your adobe account and redownload whatever version you have from there.
Reinstall it.

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L

LemonPeelerAuthor

Known Participant

Thank you, we have done this and the file never appears. Suspiciously, we don’t receive an error message, nor do we see the save dialog like you see with JPG saves.

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L

LemonPeelerAuthor

Known Participant

As the original poster, we’d like to add an addendum here. We have also found that opening a pre-existing PNG file and making edits has similar issues. We open the PNG in Adobe Photoshop Elements on our Windows 11 desktop and perform edits such as cropping and image resize. We save the file back out and replace the old file (presumably), but nothing changes, none of the edits are saved. When we reopen the saved file, it is the same as the original before any edits. It is almost as if the Save As PNG engine never saves anything. We have to save the file as a JPEG or some other format to save the changes.

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99jon

Legend

To find a newly saved image on W11 go to the Home tab. It should be at the top of the list with the name of the folder it is saved into. See image.

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99jon

Legend

Don’t use Save As

To save with transparency use:

File > Save for Web

From the pull down menu choose PNG24 - see image.

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L

LemonPeelerAuthor

Known Participant

Thank you for the hint, we’ll try this!

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Glenn 8675309

Legend

Save as uses whatever directory you last used: for me it’s my download folder.

once you save as: go to where ever you save it ( a folder of some sorts I’m guessing) and press F5. F5 refreshes your screen.

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L

LemonPeelerAuthor

Known Participant

Thank you for the suggestion. We have checked the Save As: location and the file is not found there either. Unfortunately, we never see the dialog that generally precedes the save operation. That makes us think the operation as been aborted without an error message.

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