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chrisc83171331
Participant
Dec 21, 2023 9:22 PM UTC
Question

Saving metadata painfully slow

I am using Dell XPS 17 9710 laptop. Windows 11. Version 10.0.22621. Intel 11th GEN I 9–1190H processor. 16 GB of RAM. 1 TB SSD.

 

PSE Adobe elements organizer 2024 is taking 1 hour 14 minutes to save the metadata for 250 files.  This is 4.93 hours for 1000 photos. For my collection of 40,000 photos, it would take 8 days (197 hours).  I had the same problem with previous version, before I upgraded to 2024.

 

Is this expected? Is it supposed to take this long? If not, how can this issue should be resolved?

 

I have tried all of the following:

  • Optimize Catalog: File > Catalog > Optimize Catalog.
  • 2. Check Hard Drive Health…CHKDSK (Windows) to check for disk errors or fragmentation.
  • Minimize Background Processes: Closed unnecessary applications and browser tabs to free up system resources.
  • Save in Batches: save metadata in smaller batches to reduce strain on the software.
  • Repair catalog. File > Manage Catalogs.\repair. There were no errors found, I still clicked “repair anyway“
  • Cleared thumbnail cache
  • Rebooted computer after each change
  • Re-install PSE
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    6 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Dec 22, 2023 9:46 PM UTC

    You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com.  You will initially get a chat bot.  Ask for an agent.  But, @Monte307's suggestion is a good one.

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    Monte307
    Monte307
    Inspiring
    Dec 22, 2023 9:23 PM UTC

    If you had the same problem with a previous version my guess it's not a PE issue but some configuration on your machine.  You might try putting 250 files on your C drive and time that save process  If it's much faster that isolates the issue to your flash drive.  I tested on a Mac and it wrote meta to 24,855 file in 16 minutes.   

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      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      Dec 22, 2023 7:39 PM UTC

      Did you reboot after making the changes to the Preferences?  If so, I'm afraid I don't have any more suggestions other than to try contacting Adobe Support. 

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      chrisc83171331Author
      Participant
      Dec 22, 2023 7:42 PM UTC
      I did but II will try this again. Thanks.
      How do I contact Adobe support to file a ticket?

      Chris
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      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      Dec 22, 2023 5:45 AM UTC

      Clearly it should not take that long.  Are your files stored on the C drive?  Media analysis can sometimes take a long time and can interfere with other operations.  Try going to Edit>Preferences>Media Analysis and uncheck all of the boxes.  Does that make a difference?

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      chrisc83171331Author
      Participant
      Dec 22, 2023 12:40 PM UTC

      Thanks for your ideas. I tried unchecking but that didn't help. It was not even a little faster. 

       

      All the files are jpg. No PNGs. Using external envoy Pro FX thunderbolt SSD drive but it is fast. 2711MB/s sequential read/write (max) performance based on testing a 4.0TB OWC Aura Ultra III equipped Envoy Pro FX connected to a Windows 10 PC.

       

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