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K
KarenBar
Participant
June 18, 2018
Question

Scanner in PE2018

  • June 18, 2018
  • 3 replies
  • 808 views

I am using the PE2018 trial version. The only option I have to import from my scanner is WIA. It is not allowing me to use my Epson scanner software to adjust the photos prescan. I was able to do this using PE12. Any help would be much appreciated.

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    3 replies

    J
    Jerry23191467p7q5
    Participant
    March 25, 2022

    I have Elements 2022, with windows 11.  It worked for a while, and not will not recognize scanner.

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    June 19, 2018

    Hello,

    Could you please tell me the model of the scanner that you're using? Also, do you get any error message when you click on File → Import → WIA Support?

    Thanks,

    Medha

    K
    KarenBarAuthor
    Participant
    June 19, 2018

    There is no error message.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    June 18, 2018

    Which Epson scanner do you have?

    It could be that your scanner software only has a plugin for 32 bit photoshop elements, which is what pse 12 is.

    Pse 2018 is 64 bit.

    K
    KarenBarAuthor
    Participant
    June 19, 2018

    WorkForce WF-3640

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