Skip to main content
peterc76580016
Participant
March 24, 2017
Question

Serial no. issues- is my version of photoshop too old?

  • March 24, 2017
  • 1 reply
  • 180 views

I have a version 7.0 of Photoshop elements on my computer which was installed in 2009.

I  now have a laptop and would like to transfer a copy of the programme

onto my laptop to use. I have accessed the serial no. from my adobe account

but after downloading the programme on my laptop,when prompted to

enter the serial no. it is rejected. How can I rectify this and get the

programme on my laptop?

any help would be much appreciated thank you!

This topic has been closed for replies.

1 reply

Adobe Employee
March 27, 2017

Hi Peter,

Request you to please try out the troubleshooting mentioned at the following link:

Error: "The serial number is not valid for this product" | Adobe Creative Suite

Please get back to me in case of any queries.

Thanks,

Arshla