Serial number in use for maximal amount of computers

Question

Hi all,I had Elements 14 installed on my pc. I have signed out and have it uninstalled.I installed it on my laptop and now I get the message that the serial number is in use for the maximal amount of computers. I have clicked on "Activate again. I have deactivated one of my other computers".  But nothing happens.What to do next?Thanks beforehand,Fokke

Greg_S. · Answer

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  Make it clear that you only want to deactivate your computers.  Once that is done, you will be able to activate the program again on two machines.

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