Skip to main content
betsyh14118246
betsyh14118246
Participant
July 27, 2020
Answered

Serial Number Invalid

  • July 27, 2020
  • 2 replies
  • 661 views

I am so frustrated with Adobe right now! I have just been on a chat for a hour with Nandini. My PS Elements would not open today and said my serial number is invalid. I have been using this app since I purchased it from ADOBE in April 2020. Why would my serial number be invalid?! She confirmed I did have a valid copy of the app as I had purchased it thought the Adobe site in April. Then she tried to help me. But when her solutions did not work. She ended the chat without telling me and said Adobe would contact me by email. WHAT KIND OF SERVICE IS THAT?!!!!!

This topic has been closed for replies.
Correct answer hatstead

I would call again and chances are that you may reach another functionary.

800-833-6687

2 replies

hatstead
hatsteadCorrect answer
Inspiring
July 27, 2020

I would call again and chances are that you may reach another functionary.

800-833-6687

betsyh14118246
betsyh14118246Author
Participant
July 27, 2020

Thank you! I am going to try this. I was not even able to find a number yesterday so big thanks for supplying me with one.

99jon
99jon
Legend
July 27, 2020

Log-in to your Adobe account to check plans and products. You should also be able to check your serial number. Try copying it (Ctrl+C) and to activate PSE click into the first serial number box and press Ctrl+V

My Account

    betsyh14118246
    betsyh14118246Author
    Participant
    July 27, 2020

    I did. No luck. Going to call the 800 number.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices