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AK-CM
Participating Frequently
July 4, 2021
Answered

Serial Number Rejected

Hi. Just purchased PSE from Adobe site. Downloaded and installed. Upon entering serial number supplied by Adobe it says its invalid! We checked and rechecked. Makes no sense. Any thoughts anyone ... ! Thank you.

AK-CM

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hatstead
hatsteadCorrect answer
Inspiring
July 4, 2021

Here are support phone numbers by region:

Reach us by phone (adobe.com)

On this page, click on "Contact us" at the bottom to initiate a chat session:

Adobe Photoshop Elements Learn & Support

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13 replies

AK-CMAuthor
Participating Frequently
July 5, 2021

Just to let you all know regarding the outcome of this issue and Adobe's solution. The Adobe support person requested access to my computer to figure out what was going wrong. This made me nervous. But I did allow access.  Did I have a choice! They then talked me through what they were doing. They identified a support file / document that listed what they called 'licence blockers?' They modified this document and the serial number then worked. I 'naively' asked what and where this 'blockers' list came from and they said maybe via a previous user of the Mac. That's possible I thought, it's been with us 5 years and several different people have used it etc. So problem solved. Elements now works. The last version I used was version 10. I look forward to exploring this 2021 version. Thank you all for your support, suggestions and advice. Appreciated.

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Glenn 8675309
Glenn 8675309
Legend
July 4, 2021

Did you copy and paste, or did you manually enter the registration #?  5's could like like the letter S and zero's could look like the letter O--- just an idea  (it'a all numbers by the way).  

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Phil Pickering
Phil Pickering
Legend
July 4, 2021

Sorry if this is a dumb question, but did you buy the Elements bundle (Photoshop Elements and Premiere Elements)?

 

If so, you have two serial numbers: the one beginning with 1057 is for Photoshop Elements and the one beginning with 1143 is for Premiere Elements.

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AK-CMAuthor
Participating Frequently
July 4, 2021

Thanks for this. I did not buy the bundle, only Photoshop Elements. But appreciate your consideration and question. 

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    hatstead
    hatstead
    Inspiring
    July 4, 2021

    Are you sure that this is not a redemption code series of digits?

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    AK-CMAuthor
    Participating Frequently
    July 4, 2021
    Hi Thanks for your reply. It's a 24 digit series of numbers, 4 digits and
    a dash 6 times. In our account it is under the heading Serial Numbers. So I
    have to assume its correct. So am really puzzled. Shall try and contact
    Adobe Customer Service tomorrow Monday. But even that is a challenge. I
    have tried and searched to find a number / contact form in the account and
    on the help section. But cannot see anything. Thanks again for your advice.
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