Sign in Error

@marko_2476 when people say they are experiencing the same problem as another user, it is rarely the same problem.  This thread is two years old and if you are talking about Elements 2025, it is definitely not the same issue.   I suggest you start a new discussion and tell us exactly what YOUR problem is with screenshots of any error message.   Do not include any personal information.  

I have let three different agents control my computer, reset router, cleaned cache, tried different browsers, downloaded Log Collecter, reset router, used wifi, used ethernet cable, it got a little further, but acts like I'm not connected to the internet even though I am logged into Adobe's Website and show a good connection and ran a speed test just to double check and my computer's connection is fine.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

You probably received a redemption code from Amazon, not the serial number.  Look at this HelpX article which should explain how to resolve your issue.