since I updated to Sequoia 15.6 photoshop elements quits unexpectedly when I try to input pix

Forum|Forum|5 months ago
August 22, 2025
1 reply
165 views

since I updated to Sequoia 15.6 photoshop quits unexpectedly when I try to input pix. no issues before that.

Correct answer donnan1888152

After over an hour in a chat and with screen sharing it was determined that
it was an OS issue and no way to solve it so I just had to update to PS
elements 2025. I was trying to avoid that 😢

Kevin Stohlmeyer

Community Expert

@donnan1888152 if you havent tried already, reset your Photoshop preferences/settings - go to Setting/General and click"reset prefs on quit" - if that doesnt help, go to Photoshop Help Menu/System Info and copy/paste the results in a reply. It could a resource limitation.

CMass

Community Manager

Hey @donnan1888152,

I’ve moved the post to the Discussions section until we can gather more details. Have you been able to submit a crash report? If so, could you please private message me the email address you used?

I wasn’t able to find a crash report under the email associated with your community account.

^CM

donnan1888152AuthorCorrect answer

Participant

After over an hour in a chat and with screen sharing it was determined that
it was an OS issue and no way to solve it so I just had to update to PS
elements 2025. I was trying to avoid that 😢

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