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claireo33092256
Participant
February 2, 2020
Question

Slideshow problem with Photoshop Elements 2020 on a MS Surface Laptop 3

  • February 2, 2020
  • 2 replies
  • 914 views

Recently installed Photoshop Elements 2020 on a new MS Surface 3 laptop with Windows 10.  When I create a slideshow,  it goes immediatly to preview. The window with the icons for editing does not show up. It allows me to save the slideshow but the filename does not show up in projects. I've reinstalled the program and made sure that all software updates are current.  Problem still persists. Please help me. 

    This topic has been closed for replies.

    2 replies

    M
    Mikthor
    Participant
    December 16, 2021

    I have a similiar problem, after creating slideshow when I attempt to play from organiser I get a preview window which does not appear to be properly sized to screen. I cannot access all controls tom edit or export the slideshow. 

    All other aspects of pse2020 work well on my  

    DESKTOP-V7UEJTP
    Processor Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz 2.21 GHz
    Installed RAM 8.00 GB (7.89 GB usable)
    Device ID 34F0B523-AC2C-451D-A74F-148F7DCCA687
    Product ID 00325-96485-97248-AAOEM
    System type 64-bit operating system, x64-based processor
    Intel uhd graphics 620 driver

     

    T
    Terry235029193sjy
    Participant
    March 9, 2022

    I have the exact same problem with sizing of the Slideshow preview window, The controls don't display correctly on the left side and the controls are missing at the top. Did you get your problem resolved?

    M
    Mikthor
    Participant
    March 9, 2022

    This is what worked for me

    Browse to: C:\Users\(UserName)AppData\Roaming\Adobe\Elements Organizer(Version Number)
    • Open file "Debug Database"
    • Change "DS.ForceCPUOnly false false" to "DS.ForceCPUOnly true false"
    * Restart your machine & check the Elements Organizer.

     

    Just to make it more confusing Adobe elements 2020 is actually version 18 

    best of luck

     

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    February 2, 2020

    It is normal for the preview to generate before any editing can take place.  Please show us a screenshot of your full screen once the preview has been generated.

    C
    claireo33092256Author
    Participant
    February 3, 2020

    A software update from Microsoft fixed the problem.  I have full functionality for slideshows. Thanks for your response.

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