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peepsmama
Known Participant
October 13, 2019
Question

So no way to update without paying again???

  • October 13, 2019
  • 9 replies
  • 670 views

I am very confused. I just purchased PSE 19 in April. Am I correct that upgrading to Catalina will make my program obsolete?  That doesn't seem reasonable to only get 6 months use and then having a useless program. There won't be any update for newer purchasers?  

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    9 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 14, 2019

    "And adobe like everyone else knew that this update was coming."

    If you knew that it was coming, why didn't you wait to purchase the version of PSE that was compatible with Catalina?

     

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    peepsmamaAuthor
    Known Participant
    October 14, 2019

    Because they listed this as requiring 64 bit! I knew the MAC update was coming but had no warning that adobe was incompatible. So now way to know at purchase it wouldn't continue to work!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 14, 2019

    The screen capture you posted says that PSE 2019 is not compatible with Catalina.

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    peepsmamaAuthor
    Known Participant
    October 14, 2019

    I get that! But it didn’t say it wouldn’t be compatible when I purchased it! Do you not get that that is frustrating? You buy a program in May made for Mac and they *know* it won’t work in October but don’t tell you that. Just lost it as requiring 64 bit. I’m not arguing that it won’t work. I’m arguing that they sold it anyway without warning users that they may want to wait until the 2020 version came out and give the purchase that choice instead of taking my money For this version and expecting me to lay agin in five months.

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    peepsmamaAuthor
    Known Participant
    October 14, 2019

     

     

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    peepsmamaAuthor
    Known Participant
    October 14, 2019

    See. Requires 64 bit. And adobe like everyone else knew that this update was coming. They have made no secret that they were dropping 32 bit. But adobe made no effort to adapt the program that people just bought to allow a newly purchased program to continue working or offer a substitute. They also continued until just recently selling this product with no warning to users. No where on the system requirements Or product description did it say it wouldn’t work in a few months. I shouldn't  have to not update my computer to continue to use a product I bought just a few months ago. I have used older versions for years. This Isn’t some fringe operating system I’m choosing to use. I will always prioritize keeping my Mac up to date over giving another cent to a company that allowed me to spend money knowing my product would become obsolete in a few months with no warning.

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    peepsmamaAuthor
    Known Participant
    October 14, 2019
    My mistake was believing that this huge company would update this program as opposed to expecting me to spend $80 to keep my program or just not update my computer.
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 14, 2019

    "it still says all versions and 64 bit."

    That's because when it was at the time it was released.

    Is it on Amazon's site or the Adobe site where you read that?  Can you please post a link to that?

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    peepsmamaAuthor
    Known Participant
    October 14, 2019
    Because they listed this as requiring 64 bit! So now way to know at purchase it would not work later!
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 14, 2019

    "adobe as the seller on amazon"

    Adobe is not the seller.  Read the description closely:

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 13, 2019

    "and fwiw...this is a screenshot for buying 2019 for Mac from adobe as of tonight..."

    But Adobe doesn't sell PSE 2019 any longer.  When Adobe was selling PSE 2019, existing Mac OS versions were supported.

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    peepsmamaAuthor
    Known Participant
    October 14, 2019
    You can still purchase it from adobe as the seller on amazon. And either way...it still says all versions and 64 bit.
    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    October 13, 2019

    >  Otherwise we have to choose between missing out the improvements to our Mac or keeping our PSE operational!

     

    For that, you can look at Apple, not Adobe. Apple has dropped support for all 32 bit apps in Catalina. 

    If you don't  upgrade to Catalina, you can keep using PSE 2019.

     

    If you upgrade to Catalina, you'll have to pay to upgrade to PSE 2020.

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      peepsmamaAuthor
      Known Participant
      October 13, 2019

      Still no excuse. Apple has been saying for years this was coming. Where were the warnings when I bought this. Where were the emails or notifications from adobe. It’s just as business to sell technology that you know isn’t going to work in a few months. The one other program that was affected on my computer simply offered an update. Didn’t charge me again.

       

      and fwiw...this is a screenshot for buying 2019 for Mac from adobe as of tonight...

       

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      peepsmamaAuthor
      Known Participant
      October 13, 2019
      Says it works for all versions and requires 64 bit.
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      Willow5075
      Known Participant
      October 13, 2019

      I too only recently updated to PSE 19 - disappointing to say the least. There should be a cheaper upgrade price if being forced to move from such a recent version. Otherwise we have to choose between missing out the improvements to our Mac or keeping our PSE operational!

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      October 13, 2019

      PSE 2019 will not work in Catlina.

      Don't upgrade to Catalina or upgrade to PSE 2020.

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      peepsmamaAuthor
      Known Participant
      October 13, 2019
      I can not believe they would sell me a program and then six months later expect me to pay that much again to keep it with no warning...just sorry...doesn’t work, pay us more to upgrade your almost new program. I had the prior version for YEARS before i updated this April and for what? A few months of use and now it’s useless. Not cool adobe!!!
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