When I import files that came to me by WhatsApp, many (but not all) of them appear broken after I import them into the PSE 2018 Organiser. I was once shown how to solve this but I have now forgotten the method!! Please can anyone remind me? Thanks
davidp25044865 wrote
When I import files that came to me by WhatsApp, many (but not all) of them appear broken after I import them into the PSE 2018 Organiser. I was once shown how to solve this but I have now forgotten the method!! Please can anyone remind me? Thanks
It's a known issue with WhatsApp.
They include some custom fields in the exif metadata header that Adobe does not consider as compliant with exif standards.
The workaround is to open the jpeg in one of the free basic editing softwares in your computer and to save them again. Those softwares ignore the metadata and the resulting jpeg can be opened by Elements.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices