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OBjD
OBjD
Participating Frequently
June 3, 2026
Question

Some photos fail to import

  • June 3, 2026
  • 3 replies
  • 37 views

Import of photos and videos to Organizer has worked ok. However, yesterday  the import fails – for some photos. (At least the thumbnail of the photo is missing. The files that fail are visible in preview when selecting files to import. Is there a file size issue here? The missing files seems to be 10+ mb.
(I am using Elements Organizer 26.0.0.0 running on Windows 11)
 

    3 replies

    Glenn 8675309
    Glenn 8675309
    Legend
    June 3, 2026

    Adobe Photoshop Elements Organizer:!--tgqphd|[]--> Limits image dimensions based on your available RAM. For example, systems with more than 2 GB of RAM top out at 72 megapixels (75.4 million pixels). If an image exceeds this, it won't display a thumbnail, though there is no limit to the overall catalog size

    OBjD
    OBjDAuthor
    Participating Frequently
    June 3, 2026

    You are right – the Organizer version is also 26.3
    The files I currently am working with are jpg.
    I have 32 GB RAM in my PC.
    The photos that seem to cause the problem have been taken with Samsung mobile S23, occasionally using the 200M setting.
    I have tried a workaround by reducing image size (to 1-2 mb) and stacking it with the original, but hope to avoid this extra work.
     

    99jon
    99jon
    Legend
    June 3, 2026

    Are you sure they are jpeg? The S23 can capture HEIC files which would require a compatible codec.

    You could change default settings:

    Open your S23 Camera App.

    Tap the Settings gear icon in the top-left corner.

    Select Advanced picture options.

    Toggle OFF the "High efficiency pictures"

    OBjD
    OBjDAuthor
    Participating Frequently
    June 3, 2026

    The photos in question are jpg.
    Ref attachment.
     

    99jon
    99jon
    Legend
    June 3, 2026

    Try updating from the Editor help menu. The latest version is 2026.3

    Let us know if that makes a difference.

    https://helpx.adobe.com/uk/photoshop-elements/release-note/update.html

     

    OBjD
    OBjDAuthor
    Participating Frequently
    June 3, 2026

    Thank you for responding.
    The Editor version I have is: Adobe Photoshop Elements Version: 26.3 

    99jon
    99jon
    Legend
    June 3, 2026

    In that case you should have the corresponding Organizer - see image. Check from the Organizer menu: help > About Photoshop Elements

    What are the file types that are causing the import problem?

     

     

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