"something prevented the text engine from being initialized"

Forum|Forum|8 years ago
March 6, 2017
3 replies
8787 views

I suddenly can't use my Photoshop Elements 14 on my MAC because of the pop-up:

Could not complete your request because something prevented the text engine from being initialized.

Can you please tell me how to fix this?

text engine from being initialized

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ajays74965046

Community Manager

Hi,

If the above suggested steps do not work. Please try modifying the normal template for MS office and check if it helps. You may try following steps

Go to [user account]/Library/Application Support/Microsoft/Office/User Templates/
Rename Normal template (Normal.dot(m)) to Normal.dot(m)_old.)
Restart the computer

Hope it helps.

Thanks and regards

J

j_a_k

Participant

I have Elements 11 and my text isn't working either - I get the same error message as the other posters. I thought it was because I'd updated Windows 10 to Creation last week, but I don't think it is (will explain later).

I don't have the users/name/library etc path on my machine. It took me a while but this is how I resolved the problem (set folder to view hidden files/folders if you don't see the app data folder by clicking View/options/change folder and search options/view then click on 'show hidden files'):

c://users/name/appdata/local/adobe/TypeSupport

In this folder you'll see a file called AdobeFnt13.lst I realized that this had been modified yesterday (24th May) for some reason, maybe Windows did another small update or something. So I renamed this file to AdobeFnt13old.lst

Restarted Elements and text is now working fine. I'm not a technie, just a normal home user, but I hope this helps someone else.

F

francis_lh8761010

Participant

Thank you j_a_k for the info, fixed my issue.

On PSE15, I found that the file AdobeFnt_OSFont.1st had been changed on 5/24/17. I renamed per your input to AdobeFnt OSFontOld.1st. When I re-started PSE15 text is working again.

Thanks again, very helpful.

Francis

A

Anwesha Dev Chaudhary

Community Manager

GO to : /Users/[user name]/Library/Application Support/Adobe/Photoshop Elements/14.0/CT Font Cache

Rename <not delete> these two files present there:

AdobeFnt_CMaps.lst
AdobeFnt_OSFonts.lst

Now relaunch Editor and try using text tool again.

Let us know if issue persists.

Thanks,

Anwesha

F

francis_lh8761010

Participant

Since Microsoft updated Win 10 two days ago with their new features, I have the same problem 'Text engine could not be initialized'

The above info is for PSE14.... I am on PSE15.

Text was working properly before the Win 10 update... they are trying to force customers to use their tools imo. I had to reconfigure Magic Edit Pro after the update. not happy